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We do work for some of the biggest hotel brands as they strive to stay relevant in the experience economy. From helping reinvent hotel-restaurants as locally-minded hotspots to re-envisioning the customer journey in-room and in public spaces, we understand the nuances of the industry without succumbing to the tried and true. We educate clients about what’s new and next and teach them – both formally and informally – how to resonate with their rapidly changing audiences.